Dental
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Main Line

Thu, Apr 26,2018 5:38PM

Handled by :
Bryce Kent

New patient, Appt opp, Declined request, Not booked calender
accuracy ?

Customer 214-678-9012 -- Dialed: 214-800-2345

Time to answer: 4 seconds -- Duration: 2+ minutes

How we help dental practices
Patient Pursuit is the phone call management solution that leading DSOs, as well as smaller practices, use to capture more patient opportunities on the phone. We work with corporate VPs and marketing directors who are tired of squandering quality leads on poor phone processes.
DSOs turn to Patient Pursuit when:
1
They need to increase patient volume, but don't know where or how to start.
2
They know some offices are generating less revenue than others but can't pinpoint why.
3
They know the phone is constantly ringing and that many calls go unanswered.
4
Their quality assurance processes aren't scalable, making it hard to keep up with growth.
5
There is a lack of a sales mentality in the offices. Staff members sometimes view the phone as an annoyance, rather than new revenue waiting.
6
There is difficulty attributing marketing efforts to patients coming through the door.

Patient Pursuit helps dental practices book more appointments. We tell you how every call was handled, alert you when a call needs attention, and work to improve your patient experience. Our human reviewers listen to every inbound and outbound call to provide insight into what's happening on the phone.

Thorough Call Monitoring

Listen to and review 100% of inbound and outbound calls, not just a sampling.

PRACTICE PERFORMANCE REPORT

285

phone calls

252

connected calls

78

New patient opportunites

64

Appoinment request

47

Booked

103

Existing patient opportunities

73

Appoinment request

50

Booked
Quick Reviews
Provide reviews within hours of call completion, allowing you to promptly follow up with missed appointment oppurtunities and calls that were misshandled.

Main Line

Thu,Apr 26,2018 5:38PM

Handled by :
Bryce Kent

New patient, Appt opp, Declined request, Not booked calender
accuracy ?

Customer 214-678-9012 -- Dialed: 214-800-2345

Time to answer. 4 seconds -- Duration: 2+ minutes

Deeper Insight
Determine which marketing efforts are driving true appointment opportunities and ROI.
Integrate with your Google Adwords or Analytics accounts to give you a deeper level of insight.
TRACKING LINE CALLS DATA
Calls Unique Connected Appt. Opps
(New | Existing)
Appt. Booked
(New | Existing)
Minutes Avg. Duration
Main Line   800-345-6789 190 146 176 50|58 22|52 619 3:15
Yelp   214-123-4567 127 106 118 42|24 19|22 466 3:40
Website   214-890-1234 50 38 31 13|8 9|4 175 3:23
PPC Adds   214-6789012 22 19 17 7|4 3|1 47 5:15
Google   214-456-7890 9 8 7 4|2 2|1 41 2:08
This is another table   Calls Unique Connected Appt. Opps
(New | Existing)
Appt. Booked
(New | Existing)
Minutes Avg. Duration
Main Line   800-345-6789 190 146 176 50|58 22|52 619 3:15
Yelp   214-123-4567 127 106 118 42|24 19|22 466 3:40
Website   214-890-1234 50 38 31 13|8 9|4 175 3:23
PPC Adds   214-6789012 22 19 17 7|4 3|1 47 5:15
Google   214-456-7890 9 8 7 4|2 2|1 41 2:08
Intuitive Interface
Support an intuitive and easy-to-learn user interface that requires no installation or hardware.
Call Reports

Pursue Box
Practice
Performance Report
Tracking Line
Summary
Outbound Calling
Download Call Data
Coached Call
Phone Skills
Perormance
Search For A Call

Configuration

Automated Reports
Traking Lines
Staff Profile
User Engagement
Efficient User Training
Provide in-depth training and consulting while tapping into our 30 years of telephony experience to clearly interpret your data and improve your phone culture.
Reasons Not Booked

64 Total Pursue Opportunities
Insurance / Price
Schedule / Calender
Service Not Available / Out of Area
Other / No Reason Given
12 (48%)
8 (32%)
4 (16%)
1 (4%)
Improved Patient Experience
Proactively recognize problem areas on the phone and drive the specific improvements that you seek to enhance the patient experience on every call.
Reasons Not Booked

Insurance / Price
Schedule / Calender
Service Not Available / Out of Area
Other / No Reason Given
36 (56%)
14 (22%)
10 (16%)
4 (6%)
"I like that I can (within an hour) see how a call was tagged, listen to it, and salvage that attempt so that in real-time I can coach my team, analyze their trends, and salvage those missed opportunities to grow my patient flow. I don't have to wait for the next day to get that reporting; I can do it immediately from the platform. I like that Patient Pursuit's support team is available to respond to me with last-minute changes. I love how they are able to accommodate and empathize with our needs, PLUS they come up with really creative solutions. Patient Pursuit is a really personable and customized experience."
Dalia Rios Hill, Patient CareJefferson Dental Clinics