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How we help dental practices
Patient Pursuit is the phone call management solution that leading DSOs, as well as smaller practices, use to capture more patient opportunities on the phone. We work with corporate VPs and marketing directors who are tired of squandering quality leads on poor phone processes.
DSOs turn to Patient Pursuit when:
They need to increase patient volume, but don't know where or how to start.
They know some offices are generating less revenue than others but can't pinpoint why.
They know the phone is constantly ringing and that many calls go unanswered.
Their quality assurance processes aren't scalable, making it hard to keep up with growth.
There is a lack of a sales mentality in the offices. Staff members sometimes view the phone as an annoyance, rather than new revenue waiting.
There is difficulty attributing marketing efforts to patients coming through the door.
Patient Pursuit helps dental practices book more appointments. We tell you how every call was handled, alert you when a call needs attention, and work to improve your patient experience. Our human reviewers listen to every inbound and outbound call to provide insight into what's happening on the phone.
Thorough Call Monitoring
Listen to and review 100% of inbound and outbound calls, not just a sampling.
Quick Reviews
Provide reviews within hours of call completion, allowing you to promptly follow up with missed appointment opportunities and calls that were mishandled.
Deeper Insight
Determine which marketing efforts are driving true appointment opportunities and ROI. Integrate with your Google Adwords or Analytics accounts to give you a deeper level of insight.
Intuitive Interface
Support an intuitive and easy-to-learn user interface that requires no installation or hardware.
Efficient User Training
Provide in-depth training and consulting while tapping into our 30 years of telephony experience to clearly interpret your data and improve your phone culture.
Improved Patient Experience
Proactively recognize problem areas on the phone and drive the specific improvements that you seek to enhance the patient experience on every call.
See the Product in Action
"I like that I can (within an hour) see how a call was tagged, listen to it, and salvage that attempt so that in real-time I can coach my team, analyze their trends, and salvage those missed opportunities to grow my patient flow. I don't have to wait for the next day to get that reporting; I can do it immediately from the platform. I like that Patient Pursuit's support team is available to respond to me with last-minute changes. I love how they are able to accommodate and empathize with our needs, PLUS they come up with really creative solutions. Patient Pursuit is a really personable and customized experience."
Dalia Rios Hill, Patient CareJefferson Dental Clinics