For most dermatology clinics, the phone is a mystery. Despite having traditional phone system data and quality assurance teams, there remains a lack of visibility into this part of the patient experience.
Operations and Marketing Departments use Patient Pursuit to gain full insight into what is happening on the phone and have better oversight to drive strategic decisions and improvement.
Patient Pursuit tells you how every call was handled, alerts you when a particular call needs attention, and actively works to help improve your patient experience.
Pinpoint areas of the phone process where your offices are underperforming and identify where you are losing patient opportunities.
Get better on the calls you're already receiving by improving staff members' performance.
Take the burden of staff training off of managers and put it into the hands of trained experts.
Receive an alert every time a patient needs a follow-up call so you can rescue opportunities that would have otherwise been lost.
Gain insight into how many appointment opportunities, not just calls, your marketing sources are driving to your offices.
Optimize cost-per-patient based on the phone calls your advertisements generate.
Missed Opportunity Alerts
In-Depth Marketing Analytics