How we help Eye Care Practices
Patient Pursuit is a phone management and training tool that eye care practices use to hold staff
accountable for the patient experience on the phone. We work with office managers and doctors who are sick of losing patients to poor phone skills or phone routing issues.
Eye care practices turn to Patient Pursuit when:
They know the phone is constantly ringing and that many callers are going unanswered or hanging up on hold when receptionists
are helping other patients.
Doctors are frustrated that an increase in call
volume has not yielded an increase in new appointments. They struggle to consistently
hold staff accountable to executing key phone skills.
They've been having difficulty attributing their marketing efforts to patients coming
through the door.
They are embarrassed that some staff members are mishandling calls, but can't
see who or when.