Eye Care
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How we help Eye Care Practices
Patient Pursuit is a phone management and training tool that eye care practices use to hold staff accountable for the patient experience on the phone. We work with office managers and doctors who are sick of losing patients to poor phone skills or phone routing issues.
Eye care practices turn to Patient Pursuit when:
They know the phone is constantly ringing and that many callers are going unanswered or hanging up on hold when receptionists are helping other patients.
Doctors are frustrated that an increase in call volume has not yielded an increase in new appointments. They struggle to consistently hold staff accountable to executing key phone skills.
They've been having difficulty attributing their marketing efforts to patients coming through the door.
They are embarrassed that some staff members are mishandling calls, but can't see who or when.
Patient Pursuit helps practices book more appointments. We tell you how every call was handled, alert you when a call needs attention, and work to improve your patient experience. Our human reviewers listen to every inbound and outbound call to provide insight into what's happening on the phone.
Thorough Call Monitoring
Listen to and review 100% of inbound and outbound calls, not just a sampling.
Intuitive Interface
Support an intuitive and easy-to-learn user interface that requires no installation or hardware.
Quick Reviews
Provide reviews within hours of call completion, allowing you to promptly follow up with missed appointment opportunities and calls that were mishandled.
Improved Patient Experience
Proactively recognize problem areas on the phone and drive the specific improvements that you seek to enhance the patient experience on every call.
Deeper Insight
Determine which marketing efforts are driving true appointment opportunities and ROI. Integrate with your Google Adwords or Analytics accounts to give you a deeper level of insight.
Efficient User Training
Provide in-depth training and consulting while tapping into our 30 years of telephony experience to clearly interpret your data and improve your phone culture.
See the Product in Action
"Patient Pursuit solidifies the quality and value of our work with human audited results; it empowers us to make better decisions and boost performance based on real insight. If one of the most significant opportunities to grow your business occurs on the phone, then you need Patient Pursuit."
Richard Maldonado, Digital MarketingBe Seen Today