Call Box provides technology and services that drive insight, action, and optimization of your phone calls and how you handle them. We're different in that:
Thorough Call Monitoring
We reject the notion of small sample sizes. Call Box provides comprehensive insight.
We follow the call all the way through from dialing to hold times to transfers.
We provide visibility at a system level all the way down to individual agents.
We co-exist with your existing phone systems and require minimal IT investment.
See the Product in Action