For most hospice organizations, the phone is a mystery. Despite having traditional phone system data and quality assurance teams, there remains a lack of visibility into this part of the patient experience.
Operations and Marketing Departments use Patient Pursuit to capture more appointments and increase patient satisfaction over the phone. Allow for more efficient management with customizable solutions to meet your team's needs.
Get better on the calls you're already receiving by improving staff members' performance.
Take the burden of staff training off of managers and put it into the hands of trained experts.
Gain insight into how many appointment opportunities, not just calls, your marketing sources are driving to your offices.
Optimize cost-per-patient based on the phone calls your advertisements generate.
Pinpoint areas of the phone process where your offices are underperforming and identify where you are losing patient opportunities.
Receive a second chance to secure visits by sending notifications every time a patient needs a follow-up call so you can rescue opportunities that would have otherwise been lost.
Missed Opportunity Alerts
In-Depth Marketing Analytics