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It's easy. Dynamic Call Routing connects each phone call to the right person at the right time, taking into account factors like time of day, day of week, caller interest, caller location and more.
With this technology, the goal is simple: get prospects to the person he or she needs as quickly as possible with a single number.
Hosted IVRs are one of the tools used in dynamic call routing. An IVR, or Interactive Voice Response, is another term for a phone bridge or phone tree. It sounds complicated, but it's simple - it gets the caller connected to the right person sooner. We studied the differences between businesses that used an IVR and those that did not, looking at topics like connection time, percentage of callers who hung up on hold and percentage of calls answered. The conclusion: calls coming into businesses with an IVR connected sooner than those without and IVR.
Deliver a better customer experience when your callers are directed to the right person without unnecessary hold time.