Human Call Categorization
Don't operate with a blind spot anymore. Patient Pursuit gives you full insight into what is happening on the phone.
Not every call is of equal value, but you don't have the time to listen to every single one.
With a team of trained human reviewers, we'll listen to every single call for you and tee up only those that need your attention.
Inbound Call Tracking
- Increase oversight and Own the Phone in all aspects of inbound call tracking
- Understand how employees are performing on the phone.
- Get real-time feedback on how calls are handled and which ones need your attention.
- Receive missed opportunity alerts to prevent calls from slipping through the cracks.
- Filter and view data with online reports and customizable automated emails sent daily, weekly, or monthly.
- Use advanced call routing and scheduling to connect callers to the right person at the right time.
Outbound Call Tracking
- Increase oversight and Own the Phone in all aspects of outbound call tracking
- Gain insight into how many call-backs result in a salvaged opportunity.
- Quantify how much revenue your locations have rescued.
- Hold your team accountable for following up with patients.
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Learn what's happening on your phones