Poor phone skills are the #1 cause of lost revenue and decreased patient satisfaction. But let's face it, most managers don't have the time or tools to properly train their employees.
Fixing poor phone habits requires repetition, consistent feedback and a lot of time. Our Phone Skills Training tools save you time and turn your team into phone experts.
Our team of trained human reviewers scores each staff member so that your team builds the habitual phone skills your locations need to increase patient satisfaction.
Convert more patient opportunities with training that turns your team into phone ninjas.
Every single appointment opportunity call will be graded.
Track each staff member's phone performance and identify areas of needed improvement.