How we help veterinary practices
Patient Pursuit is a phone management and training
tool that veterinary practices use to hold staff accountable for the patient experience
on the phone. We work with practice managers and hospital owners who are sick of losing patients
to poor phone skills or phone routing issues.
Veterinary practices turn to Patient Pursuit when:
They know the phone is constantly ringing and that callers are going
unanswered or hanging up on hold when receptionists are helping other patients.
They struggle to consistently hold staff accountable for booking appointments
and executing on key phone skills.
They've been having difficulty attributing their marketing efforts to patients
coming through the door.
They know it's a huge time commitment to pinpoint who is performing well or poorly
on the phone, due to high staff turnover rates.