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How we help veterinary practices
Patient Pursuit is a phone management and training tool that veterinary practices use to hold staff accountable for the patient experience on the phone. We work with practice managers and hospital owners who are sick of losing patients to poor phone skills or phone routing issues.
Veterinary practices turn to Patient Pursuit when:
They know the phone is constantly ringing and that callers are going unanswered or hanging up on hold when receptionists are helping other patients.
They struggle to consistently hold staff accountable for booking appointments and executing on key phone skills.
They've been having difficulty attributing their marketing efforts to patients coming through the door.
They know it's a huge time commitment to pinpoint who is performing well or poorly on the phone, due to high staff turnover rates.
Patient Pursuit helps practices book more appointments. We tell you how every call was handled, alert you when a call needs attention, and work to improve your patient experience. Our human reviewers listen to every inbound and outbound call to provide insight into what's happening on the phone.
Thorough Call Monitoring
Listen to and review 100% of inbound and outbound calls, not just a sampling.
Intuitive Interface
Support an intuitive and easy-to-learn user interface that requires no installation or hardware.
Quick Reviews
Provide reviews within hours of call completion, allowing you to promptly follow up with missed appointment opportunities and calls that were mishandled.
Efficient User Training
Provide in-depth training and consulting while tapping into our 30 years of telephony experience to clearly interpret your data and improve your phone culture.
Deeper Insight
Determine which marketing efforts are driving true appointment opportunities and ROI. Integrate with your Google Adwords or Analytics accounts to give you a deeper level of insight.
Improved Patient Experience
Proactively recognize problem areas on the phone and drive the specific improvements that you seek to enhance the patient experience on every call.
See the Product in Action
"Patient Pursuit is extremely helpful for training front desk staff, along with strengthening our marketing efforts"
Marcy Ward, Practice ManagerHudson Road Animal Hospital